Refunds
1. What is the time period for receiving a refund?
Refunds are processed within 7 business days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by Fabuliv.com, but excludes any delays that may arise through the bank or card issuers, or the total shipment time with regard to cheque refunds.
2. How will I obtain the refund?
All refunds (excluding cash payments) will be carried out through the same method of transaction used while purchasing the products. For instance, if you use a credit card to place the order, the purchase amount will be refunded to your credit card. Refunds for payments made through cash will be carried out either by an Account Payee Cheque in the name of the customer (stated as “billing name” at the time of purchase), or an online bank transfer through NEFT to the bank account of the customer.
3. I have made a “Part Payment” order that includes multiple items and now wish to cancel one of the items. What will be refund procedure?
If your order does not contain any lighting products, you can proceed with the cancellation according to the cancellation policy and obtain a partial refund. 30 percent of the value of the products that have been cancelled will be refunded to your bank account or card. Kindly note that the cash on delivery (COD) component of your order’s remaining items will remain the same, and the refund amount will not be adjusted to them.
4. I have still not received any refund to my banking account. Why?
For orders placed through prepaid methods, the amount will be credited to your card or bank account. For COD orders, the total order amount will be refunded to your bank account via NEFT. All refunds get processed and a transaction number is allotted after which the amount will be credited to your bank account within a period of 7 business days. Please get in touch with our Customer Care Team on +91 94608 84805 or for additional queries, mail us at hello@craftkriti.com
My Account & Website
1. What are the registration steps and how do I operate my new account?
You need to click on “My Account,” which is situated on the top, right-hand side of our website. You will be redirected to a new page, where you can locate the “Create a new account” button on the left-hand side. Click on “Create a new account” and key in the required details, and then click on “Submit.” This completes the registration process, and you shall receive a confirmation email at the address you submitted.
2. How can I update my account details?
You need to click on “My Account” tab, following which you will be asked to enter your account details. To obtain your account information, scroll down. Click on “Edit” to modify your details and then on “Save” once you are done.
3. I require personal assistance with regard to my order. Whom should I contact? Our customer service team will be glad to assist you with your order. Just call +91 94608 84805 or send us an email at hello@craftkriti.com.
4. Is an account mandatory in order to shop at Craftkriti?
Craftkriti offers you the option of guest shopping. All you need to do is click on “Continue as Guest” order from our fabulous product range.
5. I am encountering problems while ordering. What should I do?
Our website is optimally supported by Google Chrome, Mozilla Firefox, and Internet Explorer. Make sure the browser is up to date. If you are still facing problems, get in touch with our Customer Care Team on +91 94608 84805 or write to us at hello@craftkriti.com.
6. What is meant by the term “cookies”? Should I enable cookies in my browser? Cookies are minor amounts of data that a website sends to your browser and gets stored on the hard drive of your computer. Your browser settings will generally have “cookies enabled,” which means that a particular website can send its cookie to the browser you are using. Cookies do not have the ability to access personal information; however, they use unique identifiers that stay anonymous.
7. Can I order through phone?
Yes, You can order the products over the phone. Kindly contact our customer care representatives on +91 94608 84805, or WhatsApp at 94608 84805 and they will help you during purchase.